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RETURNS / CHANGES / CANCELLATIONS

 The Athlete 's Foot  is offering a FREE return promotion at Easy Mail stores . Pack the products to be returned together with the completed "Return Form"  which you can download from  here . Go to your nearest Easy Mail store and send the package , with The  Athlete 's Foot postage paid,  to   the following address:  

35 Pelika, 15122 Maroussi, Athens

1.1 WITHDRAWAL / RETURN

You have the right to return the entire order or part of it without being obliged to inform us of the reason for which you wish to return the products, within a period of 30 calendar days from the date you receive it. In this case, you will only be charged the direct cost of returning the products. In the event that the reason for your return concerns a company error, we undertake to bear the cost of returning the product, provided that the return has been made with the Easy Mail shipping company.

To exercise the right of withdrawal, you are required to complete and send the special "return form" available on the website www.theathletesfoot.gr. You are required to send the product in the perfect condition in which you received it, without its packaging being damaged and confirming that the special markings of the product have not been removed. In addition, you must include the retail sales receipt, at the same time as submitting the withdrawal declaration contained in the "return form". The return will be accepted only by shipment by a transport company (courier) and only after approval by the company.

From the moment the cooperating courier company receives each package, the company bears no responsibility for any delays that may occur until the package is delivered to the final recipient.

Delays in the delivery of products may be due to various events, including but not limited to force majeure events, such as extreme weather events, strikes, or any other event outside our sphere of influence and control, or unavailability of the product due to its exhaustion.

The responsibility for the timely return of the products lies with the consumer and the company is not responsible for any delays by the cooperating courier companies.

In the event that the products are returned damaged or incomplete, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed to a full or partial offset of its claim against the customer.

In cases where the packaging has been worn, marked or damaged in any way by the customer, we reserve the right to refund up to 80% of the purchase price of the product, as compensation for the deterioration of the merchantable condition of the item.

In case of a delay in the delivery of your order, you can contact our company at the email address eshop@theathletesfoot.gr.

In case of return of the products and accordingly, your refund will be completed within 8 working days from the date of the quality control of the products. In case the reason for the return concerns an error of the company, The Athlete's Foot undertakes to send a new courier to the address you have specified for the receipt of the order at its own expense. In the event that the consumer wishes to return his order without the company's fault, then the shipping costs are borne by the consumer himself. From the moment the product leaves you, The Athlete's Foot receives it within 2-3 working days (except in cases where the delay in product delivery may be due to various events, including but not limited to force majeure events, such as extreme weather events, strikes, or any other event outside our sphere of influence and control) for returns within Greece and via Easy Mail. If you choose other shipping companies, we cannot provide any guarantee for the delivery times of the products you return to us. If you choose to send by post, we cannot receive your return.

After we receive the product, we will immediately process your request and inform you by e-mail about how to proceed. After the return of the product, and if approved by the Company, the customer is compensated in full by a corresponding deposit into his bank account, which he has filled in the return form that necessarily accompanies the returned goods.

In case you want to return the products you purchased to us, the address to which the products must be sent for return is:

35 Pelika, 15122 Maroussi, Athens

The Athlete's Foot, wanting to offer you the best possible service, gives you the right to submit any complaint electronically to the address  eshop@theathletesfoot.gr .

1.2 REPLACEMENT / CHANGE

The company is obliged to provide the right to replacement in case the product is considered defective. In case the consumer wants to change the product in question, he is obliged to follow one of the following methods:

• 1.2.1 Return it to the company by courier and place a new order. In this case, the return cost is borne by the consumer.
• 1.2.2 To make the change at any of the company's branches in Greece, without any charge.

If the reason for the return is due to a company error, the return cost is borne by the latter. After returning the product, the customer is compensated in full by a corresponding deposit into his bank account, which he has filled in on the return form that necessarily accompanies the returned goods.

1.3 DETAILED RETURN GUIDE IN CASES (1) AND (2) ABOVE

In order to return the purchased product(s), the customer must ensure that:

• 1.3.1 The product must be in its original packaging and in the same excellent condition in which it was received, together with the retail sales receipt and including the product's special markings (tags).
• 1.3.2 The product must be accompanied by the completed "Return Form" which you can download from  here .
• 1.3.3 The return of the product must be made within the exclusive period of 14 calendar days from the date of receipt.

1.4 RIGHT TO CANCEL AN ORDER

Our customers are entitled to cancel an order, under the very specific conditions below:

• 1.4.1 In case the online order (checkout) has not been completed, you can cancel the process by pressing the back button on your browser.
• 1.4.2. In case the online order (checkout) has been completed, please contact a representative of our company, so that he can further inform you about the procedure that should be followed. Your order may be canceled provided that it has not already been processed by the company.

There is no right to cancel the order beyond the above cases.

Note:

For hygiene reasons, our company will not accept returns of underwear, swimwear and generally products that may affect a person's personal hygiene. 

All products returned to The Athlete's Foot stores and warehouses are subject to meticulous quality control.

To avoid any inconvenience to you, it is advisable to carefully check the condition of the products sold and the integrity of their packaging at the time of delivery of your order, in order to detect any obvious defects. In the event that a defect is detected during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right to not accept the exchange or return of the product in question. 

In case you want to return the products you purchased, you should contact a representative of the online store so that they can inform you of the specific physical store to which the return will be made.

1.5 DEFECTIVE PRODUCTS

In addition to the above rights, the buyer, in the event of a product that has a defect or lacks an agreed property, also has all the rights under the existing provisions and laws regarding the sales contract and consumer protection.